“The typical analysis produces an ROI of between $3 and $10 dollars in return for every $1 dollar invested in the EA program.”
That is what Attridge and colleagues have reported for the Employee Assistance Society of North America (EASNA) in a 2009 research note, first published in their “Selecting and Strengthening Employee Assistance Programs: A Purchaser’s Guide” publication.
In a study of university employees with the majority having access to face-to-face EAP counselling services, Phillips (2004) found improvements in work productivity for 59% and 62% of 704 and 1,206 cases from 2002 and 2003 respectively. The data published in Employee Assistance Quarterly revealed an ROI of 3.5:1 and 4.3:1 in 2002 and 2003 respectively (Phillips, 2005).
Another empirical study sampling employees with access to face-to-face EAP counselling services demonstrated less absenteeism and improved work productivity for 50% of 882 cases (Kirk, 2006).
In a paper presentation at the 2003 APA–NIOSH Work, Stress and Health Conference, Attridge (2003) reported improved an average 43% gain in work productivity for 57% of 11,909 cases from a national EAP provider supplying counselling services mostly by telephone.
A more recent presentation at the 2007 Employee Assistance Professionals Association Annual Conference, Baker (2007) documented reduced presenteeism: Based on 3,353 cases from an national EAP provider supplying telephone counselling, low-productivity days were reduced from an average of 30 days to as few as 3.4 to 8.0 days, resulting in an average gain of 58% in work productivity.
In addition to recognition that effective EAPs produce greater work productivity, better employee engagement, less absenteeism, less presenteeism, and reduced turnover, it’s gratifying to know that the return on investment for EAPs isn’t different from that reported for corporate wellness programmes: Berry, Mirabito, & Baun reported in a 2010 Harvard Business Review article that “every dollar invested in the intervention yielded US$6 in health care savings”.